Number of Extensions

This metric captures the total number of approved extensions applied to active assignments within the selected reporting period. It reflects continued client engagement and consultant retention beyond the original contract terms. Only approved extensions which were created during the selected timeframe are counted.

Note: This metric focuses on approved extensions only. Filters can be applied to view by line of business.

Rules & Criteria:

• Only approved extensions are included, those in draft are excluded
• Extensions must be created within the selected reporting period.
• Each extension is tied to a unique work order.
• Filters available by line of business.
• System of record: FBO

Recognition:

• Sales: Account Manager associated with the extended assignment.
• Client Services/Ops: Person who created the extension